Terms & Conditions

FAQ

Are the licenses good for a lifetime?

No, each license is valid for one calendar year from the date of your purchase. License keys have to be renewed yearly.

What types of payment do you accept?

Currently all our payments are processed via Credit Card and PayPal and we only accept payments online.

Software License Agreement

Any software which you download is governed in accordance with the GPLv2 general public license (https://wordpress.org/about/license/).

Delivery

After we have successfully processed your payment, you will receive an email with the order, the date of the purchase, the total price of the purchase, the unique ID number for this purchase, and also the License Key(s), depending on how many extensions you bought (you can also find this in your account).

This may take up to 1 hour to arrive, but usually happens within minutes of placing the order. If you do not receive an email after a period of two hours, please contact our support (see details below).

What do I get with my license?

Your license grants you access to the corresponding acquired WordPress extension functionality, priority support, and/or product downloads for one calendar year from your purchase date. You’ll also continue receiving automatic updates to ensure WordPress compatibility!

What happens when my license expires?

Your License is valid for one year from the purchase date. An active license will grant you access to automatic updates and support. You will get a reminder to renew your license keys, as a manual payment is required from your behalf if you want to keep your licenses active.

Do you have a refund policy?

The refund process is based on 2 steps:
Step 1 – Before asking for a refund regarding a technical issue or any other problem please:

  • Open a support ticket where you can explain your inconvenience. Let us try to fix it. Your detailed feedback can help us optimize things and build a better product in the future. Please send us some screenshots or explain what were you looking for and didn’t find in our plugin/extension.
  • If you have any pre-sales questions, please get in touch and we’ll gladly let you know if our product is the right fit for your project.

Step 2 – If your issue can’t be solved in Step 1 and you decide to move forward with the refund we will gladly provide a refund within 15 calendar days of the original purchase if you do qualify for it. After 15 days from the purchase date no refunds can be processed.

  • Please note that by purchasing the product, you agreed to the Terms & Conditions.
  • Refund requests may take up to 15 working days to process.
  • Requests with incomplete or inaccurate information will be disregarded.
  • Refunds will only be granted for the original license purchase and DO NOT APPLY to product upgrades or annual renewals.
  • Please complete the Refund Request Form at the URL listed below after you completed Step 1. If you believe you are eligible for a refund based on these criteria, you may request a refund using the form located here: https://www.iuliacazan.ro/refund-request/
  • Please note that the PayPal transaction fees and commission will be substracted from the approved refund requests.

We reserve the right to change or modify the current refund policy with no prior notice. All refunds will be granted at the sole discretion of iuliacazan.ro.


Terms and conditions

These terms and conditions (“Terms”, “Agreement”) are an agreement between iuliacazan.ro (“iuliacazan.ro”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the iuliacazan.ro website and any of its products or services (collectively, “Website” or “Services”).

Accounts and membership

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account and/or your license keys. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Reviews, comments, emails, and other content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. iuliacazan.ro reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant iuliacazan.ro and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant iuliacazan.ro and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify iuliacazan.ro or its associates for all claims resulting from content you supply. iuliacazan.ro has the right but not the obligation to monitor and edit or remove any activity or content. iuliacazan.ro takes no responsibility and assumes no liability for any content posted by you or any third party.

Price and payment

When you place an Order, we will charge you and you agree to pay the Price and any applicable Delivery Fee.
All Prices are in EURO.
iuliacazan.ro reserves the right to change or alter Prices without notice to you. If you have already submitted an Order at a particular Price, we will supply your license keys at that Price (unless your Order is affected by a pricing error). We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. We will absolutely never sell or share your personal details with 3rd parties. All data we collect will be used for internal purposes only.

Payment methods are specified on the Website or explained by the consultant at the time you place your Order. The name on any credit card or iuliacazan.ro account used for payment must match the name on the Order. Cheques cannot be used as a payment method for any purchases from iuliacazan.ro, including Orders.
Any payment for an Order must be cleared by iuliacazan.ro or PayPal before license keys are dispatched. If your payment cannot be processed, your Order will be rejected and you will be notified of this by email. If a credit card payment cannot be processed you should contact your card issuer to try to resolve the problem, and retry to place an Order.
In paying or attempting to pay for products/services on our website, you agree that you have not engaged in any fraudulent conduct or contravened any Law.

Ownership

You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of iuliacazan.ro. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.
This Agreement does not transfer to you any intellectual property owned by iuliacazan.ro or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with iuliacazan.ro. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of iuliacazan.ro or iuliacazan.ro licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any iuliacazan.ro or third-party trademarks.

Support

iuliacazan.ro offers WordPress plugins “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. We do not offer support via email or otherwise support WordPress or other WordPress plugins we have not developed.
Support is offered to customers with a valid iuliacazan.ro license key, by using the form on our support page. Purchasing a license key gives you access to our support resources.

Support and automatic product updates are provided for a term of 1 year from the time of purchase. After 1 year a new license will need to be purchased in order to continue receiving support and product updates.

The license key and support account are registered to the email address of the original purchaser. The original purchaser (license holder) retains the rights to the license and account even if the account/key is renewed or upgraded by another party. Only the license holder is permitted to request support or access support resources.

License holders cannot distribute, freely giveaway, or resell their license key. The license key is not transferable to a new owner or domain. The license is intended to be used on a single web domain for the license holders website.

License holders are not permitted to re-post support forum content or documentation on any external websites, social media outlets, etc. Posting screen captures of this content is also prohibited. Violation will be grounds for immediate termination of the support license and all access to support content, license keys and product updates will be discontinued.

Warranty

Our product is guaranteed to function on a fresh installation of WordPress using the default WordPress theme. We do not guarantee it will function with all 3rd party plugins, themes or with all web browsers. We are not responsible for any plugin or theme compatibility conflicts that may occur. It is our policy to support our products as best we can and we will provide support for 3rd party plugin conflicts at our discretion or as time allows. We are not responsible for any data loss that may occur as a result of installing this plugin.

Backups

We are not responsible for Content residing on the Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content.

Privacy

Personal Information, which you provide to us during the Order, including contact details, will be kept private by us in accordance with our Privacy Policy for the purpose of processing and delivering your Order. We may also collect (even if you do not register to the Website), and our third party providers of advertisements and content may collect, location and other information such as the URL or advertisement you came from or linked to, IP address, browser type, pages you visited from the Website etc. Unless otherwise indicated in your account settings or at the time you placed your Order, we may send you marketing information. If you wish to change or update your online account information (including your email address, password or communication preferences), simply login to your account. We reserve the right to conduct and implement fraud detection processes, including without limitation to validating your credit card details.

Termination

We may, at our discretion, terminate the agreement for the supply of products/services to you:
a. for convenience, at any time, on giving notice to you; or
b. immediately if we reasonably believe that you have breached these Terms and:
i. that the breach is not capable of remedy; or
ii. if you have been provided with notice of the breach, and you have failed to remedy that breach within 5 days (where the breach is able to be remedied).

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services. We reserve the right to change or modify the current Terms & Conditions with no prior notice.

Contacting us

If you have any questions about this Agreement, please contact us by using the Contact page.
This document was last updated on August 18, 2019.