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Customer Support

iuliacazan.ro offers WordPress plugins “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. We do not offer support via email or otherwise support WordPress or other WordPress plugins we have not developed. Support is offered to customers with a valid iuliacazan.ro license key, by using the form on our support page. Purchasing a license key gives you access to our support resources.

Support and automatic product updates are provided for a term of 1 year from the time of purchase. After 1 year a new license will need to be purchased in order to continue receiving support and product updates.

The license key and support account are registered to the email address of the original purchaser. The original purchaser (license holder) retains the rights to the license and account even if the account/key is renewed or upgraded by another party. Only the license holder is permitted to request support or access support resources.

License holders cannot distribute, freely giveaway, or resell their license key. The license key is not transferable to a new owner or domain. The license is intended to be used on a single web domain for the license holder’s website.

License holders are not permitted to re-post support forum content or documentation on any external websites, social media outlets, etc. Posting screen captures of this content is also prohibited. Violation will be grounds for immediate termination of the support license and all access to support content, license keys, and product updates will be discontinued.

Support Request

If you would like to send a support request, please fill in the form below. Please provide all the mandatory fields with the correct information. Support will be handled only for valid License Keys and replies will be sent via email, so make sure your email address is correct.

    The fields with * are mandatory.